Salesforce Shares Sink After Q4 Revenues Miss Estimates, Weak FY26 Guidance: Details

Salesforce Inc. CRM reported its fourth-quarter results after Wednesday’s closing bell. Here’s a look at the key figures from the quarter.

The Details: Salesforce reported quarterly earnings of $2.78 per share, which beat the analyst consensus estimate of $2.61. Quarterly revenue came in at $9.99 billion, which missed the analyst consensus estimate of $10.03 billion and is an increase over revenue of $9.287 billion from the same quarter last year.

For the fourth quarter, Salesforce reported:

• $900 million Data Cloud & AI annual recurring revenue, up 120% year-over-year
• Since October, closed 5,000 Agentforce deals, including more than 3,000 paid
• Data Cloud surpassed 50 trillion records, which doubled year-over-year
• Nearly half of the Fortune 100 are both AI & Data Cloud customers
• On help.salesforce.com, Agentforce has handled 380,000 conversations, achieving an 84% resolution rate, with only 2% of the requests requiring human escalation

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“We had an incredible quarter and year, with strong performance across all our key metrics, including the highest cash flow in our company’s history and more than $60 billion in RPO,” said Marc Benioff, chair and CEO of Salesforce.

“No company is better positioned than Salesforce to lead customers through the digital labor revolution. With our deeply unified platform, seamlessly integrating our Customer 360 apps, Data Cloud and Agentforce, we’re already delivering unprecedented levels of productivity, efficiency and cost savings for thousands of companies,” Benioff added.

Outlook: Salesforce sees first-quarter adjusted earnings of between $2.53 and $2.55 per share, versus the $2.61 estimate, and revenue in a range of $9.71 billion to $9.76 billion, versus the $9.9 billion estimate.

The company expects fiscal 2026 adjusted earnings of between $11.09 and $11.17 per share, versus the $11.19 estimate, and revenue in a range of $40.5 billion and $40.9 billion, versus the $41.34 billion estimate.

CRM Price Action: According to data from Benzinga Pro, Salesforce shares are down 4.99% after-hours at $292 on Wednesday.  

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