MediHelp International has implemented CoverGo’s health insurance platform to enhance operations in Europe and strengthen digital transformation.
The move marks the replacement of MediHelp’s core systems with CoverGo’s modular, API (application programming interface)-driven technology, enabling full digital management of the insurance value chain.
The implementation includes product configuration, multi-channel distribution, policy administration, claims processing and reinsurance reporting.
The digital overhaul was completed in one year.
MediHelp now employs the Admin Portal, Broker Portal and Member Portal to facilitate stakeholder interactions and enhance operational efficiency.
MediHelp International vice-president Laura Afrasine said: “We are proud to partner with CoverGo in delivering a truly digital insurance experience to our clients and partners. Going live on the platform is a major leap forward in our strategy to lead with innovation and agility across European markets.”
The company offers private medical insurance (PMI) and international private medical insurance (IPMI) in central and eastern Europe, with operations in Romania, Hungary and Poland.
CoverGo CEO and founder Tomas Holub said: “MediHelp’s successful go-live showcases the strength and flexibility of CoverGo’s next-gen insurance platform.
“This partnership not only demonstrates how insurers and MGAs [managing general agents] can transform legacy operations and scale with future-proof solutions but also reinforces CoverGo’s relevance on a global stage – now with a strong footprint in Europe.”
CoverGo is known for its no-code, AI-driven insurance platform servicing the health, life, and property and casualty insurance sectors.
In June last year, CoverGo unveiled an AI-based insurance platform, CoverGo Distribution, targeting omni-channel distribution.
This was followed by the December launch of CoverGo Claims, an AI-powered platform to help health insurers and third-party administrators manage health claims more effectively.
“MediHelp implements CoverGo’s platform to digitalise insurance operations ” was originally created and published by Life Insurance International, a GlobalData owned brand.
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